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Shipping policy

Shipping & Delivery

We’re proud to ship Mimi Blankets to customers around the world.

We aim to make shipping as simple and transparent as possible. Please see below for information about shipping costs, dispatch times, delivery, tracking, and customs charges.

Shipping Costs

Shipping is:

  • $9.95 AUD for orders under $99 AUD; and
  • FREE for orders of $99 AUD or more.

These shipping rates apply to both Australian and international orders where shipping is available.

Dispatch Times

We aim to process and dispatch in-stock orders as quickly as possible once payment has been received and confirmed.

Most orders are processed within 2 business days. During particularly busy periods, sales, product launches or public holidays, dispatch may take a little longer.

If there is an unexpected issue with your order or an item becomes unavailable, we’ll contact you as soon as possible.

Please note that business days do not include weekends or public holidays.

Delivery Times

Delivery times vary depending on your location, the shipping service used and circumstances affecting the relevant postal or courier network.

As a general guide:

  • Australia: approximately 3–5 business days after dispatch.
  • International orders: delivery times vary by destination and shipping service. Please refer to the estimated delivery timeframe provided with your order or tracking information.

Delivery timeframes are estimates only and may be affected by customs processing, postal delays, severe weather, public holidays or other circumstances outside our control.

United States Orders – Duties Included (DDP)

Orders shipped to the United States are sent Delivered Duty Paid (DDP).

This means that any applicable US import duties, tariffs and customs clearance charges are included in the amount you pay when placing your order.

You should not be required to pay additional import duties, tariffs or customs clearance charges when your order arrives in the United States.

This arrangement applies specifically to orders delivered to the United States.

International Orders Outside the United States

Orders shipped to countries other than the United States are not sent Delivered Duty Paid (DDP).

Your order may therefore be subject to import duties, VAT, GST, customs fees, brokerage charges or other taxes and charges imposed by the destination country.

Any such charges are:

  • determined by the relevant customs or taxation authorities;
  • not included in the amount paid to Mimi Blankets unless expressly stated at checkout; and
  • the responsibility of the recipient.

Customs rules and import thresholds vary between countries, so we recommend checking the requirements that apply in your country before ordering.

United Kingdom Customers

Some UK customers purchasing Mimi Blankets products for a person with a disability may be eligible for customs duty and/or VAT relief.

For more information, please see our Customs Duty and VAT Relief for UK Customers page.

Please note: UK orders are not sent DDP unless specifically stated otherwise at checkout. Eligibility for any UK customs or VAT relief is subject to UK Government requirements and approval.

Tracking Your Order

Once your order has been dispatched, we’ll send you tracking information so you can follow its journey.

Please allow some time after receiving your dispatch confirmation for tracking information to become active with the carrier.

If your tracking information has not updated for an extended period or you’re concerned about your delivery, please contact us and we’ll be happy to help.

Delivery Addresses

Please check your delivery details carefully before completing your order.

Customers are responsible for providing a complete and accurate delivery address. Mimi Blankets cannot be responsible for delivery issues caused by incorrect or incomplete address information provided with an order.

If an order is returned to us because an incorrect or incomplete address was provided, additional shipping charges may apply before the order can be sent again.

If you realise you have entered an incorrect address, please contact us as soon as possible. We’ll do our best to update the address where the order has not already been dispatched.

Authority to Leave / Safe Drop

Depending on the carrier and delivery service, your parcel may be left in a safe location at the delivery address if nobody is available to receive it.

If a parcel cannot be safely left, the carrier may provide instructions for redelivery or collection from a local collection point.

Where you have authorised a carrier to leave a parcel unattended, the parcel will generally be considered delivered once it has been left at the nominated address in accordance with that authority.

Delayed, Lost or Misdelivered Orders

If your order appears to be significantly delayed, lost or delivered to the wrong location, please contact us as soon as possible.

We’ll work with the relevant shipping provider to investigate the delivery and help resolve the issue.

Occasionally deliveries may be delayed by circumstances outside our control, including customs processing, carrier disruptions, severe weather, natural disasters, industrial action or unusually high parcel volumes.

Damaged Parcels

If your order arrives damaged, please contact us as soon as possible and include photographs of the parcel and product where possible.

We’ll review the issue and work with you to find an appropriate solution.

Need Help?

If you have any questions about shipping, delivery, tracking or customs requirements, please contact us.

We’re always happy to help.